Frequently Asked Questions
Everything you need to know about your Dorsey experience.
What is your shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this threshold, a flat rate applies. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return?
We accept returns on unworn, tagged items within 30 days of delivery. To start the process, visit our Returns Portal with your order number and zip code to generate a prepaid shipping label.
What materials are used in your jewelry?
Dorsey specializes in high-quality lab-grown gemstones and ethically sourced metals. Each piece is crafted using either 14k gold, 18k gold vermeil, or sterling silver to ensure longevity and shine.
How should I care for my Dorsey pieces?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch and clean gently with a soft, dry cloth.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Can I modify or cancel my order after it is placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.